Change the way you see the world with 3D holograms

Image by Evan Grant via Flickr

Brief overview of 3D holographic technology

With the transition into the 21st century, developed technologies are becoming even more revolutionary. In many different fields of technology and science, we can see the rise of new sophisticated gadgets and unique tools being invented and revamped. They all prove to be extremely handy in making our lives easier. One particular area is, of course, in the field of holography. From classic reflection holograms to transmission holograms, this field of technology really has made a significant impact on how we work with technology.

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Simple Ways to Improve Your Customer Services

If your business deals with customers, you need to know how to deal with customer problems. Here’s how you can improve your customer services this year!

Bolster Your Communications

Customer services is all about communication. It’s impossible to deal with the problems of your customers unless you have a quick and easy way of allowing your customers to get into contact with you. There are lots of ways you can do this. You should look at how the internet can help you to begin with.

People like to interact with businesses over social media nowadays. And some of the most innovative businesses allow customers to lodge minor problems and complaints over social media to save time. Phone systems are still vital too though. A professional phone answering service is a good idea if you don’t have the staff to take care of this for you.

Train Your Staff

Your staff are the ones on the frontline of the customer services battlefield. It’s them who have to work one on one with your customers, so it’s them who need to know how to talk to them when they have a problem. You may think this is easy, but it’s not. People need specific training to help them understand how to deal with customers.

You should first focus on putting together a team of people to deal with customer services who are patient and polite. There’s nothing worse than calling a company to file a complaint only to find a rude assistant talking back at you. It’s not how people want to be treated, so give them the right training.

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Listen to Feedback

Feedback is incredibly valuable. It gives you a glimpse into the thoughts and mindset of your customers and how they feel about your customers. They’re the best judges of your business as they’re the ones who use it. It doesn’t matter if you don’t agree with what they say; your opinion is secondary to that of your customers.

If you want to get some feedback, just send out an email to customers who have used your business and ask them. A lot of people will be more than happy to give their opinion to you if you ask for it. Then, try to identify patterns in the results and make changes wherever you can.

Leave on a Positive Note

The aim of every customer services interaction is to reach a solution and end the conversation on a positive note. This is the only way in which you can guarantee that those customers won’t be lost forever. Arguing with customer or just failing to solve their problem will not achieve this aim.

If the customer hangs up and leaves the conversation, you can be pretty sure that the customer won’t be coming back to use your business in the future. This should be in the mind of all of your customer services staff when they’re talking to customers. So, make sure that this is a cornerstone of your training.

If you take notice of my advice, you’ll have a quicker and more effective customer services department in no time.

How Technology of Today Governs Entertainment

We all like having fun. Different people will try different ways to entertain themselves and that wide range of options is a human feature. But you might have noticed that today almost each and every person possesses some kind of a gadget. While only fifteen years ago people were stunned by the Snake Game on Nokia 3310, the gadgets of today serve as mobile hubs of entertainment and fun. But how to take the best of it all?

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History of Encryption

Whether we are aware of it or not, we all deal with encryption in our day-to-day lives, both at home and at work. Encryption has made it possible for us all to use computers and networks, free from people stealing our information and data. Encryption is not a modern development, and it origins can be traced back to 700bc were the Spartan used cipher to send secret messages during times of war. This infographic has been made by the email encryption company Egress to look at the history and origins of encryption.

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What Makes Gaming SO Addictive?

We’ve all been there. It’s 3 o’clock in the morning and you’re still trying to defeat the boss level. Or you’re desperately searching for the final key that unlocks the portal. Or maybe you’re just restarting the same Candy Crush level for the 57th time. There’s no doubt about it, video games are addictive. They lure us into their world and keep us hooked. How do they do it, and what makes them so addicting? We looked into the psychology behind the best games to find out more.

Immersion & Role Playing – Video games give us the chance to explore incredible new worlds. They transcend our own imagination and reach the limits of our realism. Much like a good book or engaging film, we suspend our disbelief and get lost in something different. Video games provide an escape from the real world which is often a much-needed exercise! RPGs and expansive world games are the best for this type of escapism. Often, it’s the games with no set end that are the most addictive.

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Leveling up and beating the game – As humans, we have a psychological need to progress! In life, learning, and in games, we are obsessed with leveling up. Our entire human nature is based on the idea of improving ourselves. Developing and reaching the next level is ingrained in our DNA. That’s what makes completing new video game levels so addictive. Once we finally complete a level, we’re drawn in by the new magical worlds of the next.

High scores – There are few better ways to draw out the human spirit of competition than setting a high score. The inherent competition involved in gaming compels us to keep playing. We want to beat the high scores and come top of the leaderboard! The face of gaming is changing and exploding on mobile platforms; these apps use leaderboards to create addiction. It’s a simple and well-tested method of keeping players interested.

Discovery – The element of discovery leads on from the immersion. We’re obsessed with finding new worlds. We all know there is another level behind the locked door. There is always something new to discover. It’s the simple ‘grass is always greener on the other side’ trick. We can’t help but keep pushing until we find out what’s next.

Learning curve – The best video games have a brilliantly crafted learning curve. They teach you just enough to get started and you slowly learn more by doing. The finest games always make a level just out of reach. You know you that with a little more practice you could complete it!

Community – Modern gaming has become all about community, friendship and cooperation. Even the simplest games like Minecraft can now be played using multiplayer Minecraft servers. On the largest scales, there are gaming tournaments where fans and players interact with thousands of others. Whether it’s through headsets, forums or chat boxes, gaming is one of the most sociable hobbies out there.

So, that’s why you’re still wide-eyed at four in the morning! Let us know the most addictive game you’ve ever played in the comments below.