We want to feel anticipation when the telephone rings. Obviously sometimes it brings bad news but generally the telephone has been an extremely positive contribution to life. Even if it has been bad news, at least it has been the quickest way to pass on information. Where it can be negative is if the call is a nuisance, something that we simply have no interest in.
Essential business aid
The telephone system is one of the main priorities of any company. It is essential to keep in touch with clients and suppliers even in these days of emails and mobile phones. It is a tremendous communication tool, and as such, many companies have decided it is the best way to get in touch with people. It used to be the door to door salesman knocking on every door in a street selling everything from cleaning goods to encyclopaedias. Few people would be interested in a job like that these days and it seems easier to ring to talk to people; a list of numbers are used by workers in call centres who ring one number after another on behalf of a particular company.
The calls are completely unsolicited and many people regard them as intrusive. One of the most recent concerns are calls to households offering services to handle insurance mis-selling; it has become a huge issue. Lloyds Banking Group is now providing almost £10bn to compensate for its staff incorrectly selling PPI, insurance protection taken in parallel with financial loans of every type. This is the largest provision of any UK Bank, and given it is one third state-owned, it needs to act.
The problem is that companies are exploiting the issue to cold call offering to handle a claim, in return for a good commission of course. It doesn’t have to be a nuisance for households that decide to take control of the calls they can receive. The site http://www.grouputilities.com/ explains one of the best methods of filtering out calls that are unwanted. The basic principle is that only numbers that are specifically registered with the number receiving the call will be accepted. All others will be blocked, pending approval, or blocked completely.
There is a variety of things that can be done. If you are ex directory then you are unlikely to be on call centre phone lists. However, there are more effective ways of getting rid of the vast majority of unwanted calls and that is surely preferable?
If you get in from work after a long day, you are probably keen to simply relax. The favourite time that cold callers use is just around that time. They are likely to find someone at home before you go out for the evening. It is so much better when if the phone rings at this time, you can be sure that it is a friend or member of the family, and not a potential nuisance caller.