Technology is a double-edged sword for workforce administrators. Innovations and constant change mean that job titles, tasks, and training are in a continual state of flux, which causes many headaches for administrators. The upside is that new technology brings smarter tools for workforce management. Workforce managers need to stay on top of the changes in their companies and industries via new technology. They also need to compile data to maximize resources and at the same time take an active interest in key employees as individuals to know how to motivate them and reduce turnover.
Administrators are responsible for replacing retiring members of the workforce with fresh faces, retaining valuable members of staff, and balancing scarce resources against company goals. A team head also has to track workflow, employee engagement, work effectiveness, efficiency, and productivity, for which they can adopt tech tools like workflow management software that can automate the daily tasks and targets for every employee to make the operations more methodical.
Sophisticated systems allow modern workforce administrators to have real-time information at their fingertips, helping them analyze their human resources and forecast supply needs more accurately than ever before. Moreover, automated applications can reduce the need for IT assistance in workflow and workforce management and can help in optimizing the operations depending on the business type and industry. The EPCR software used in emergency centers and hospitals is a prime example of such technology. Predictive modeling and algorithm-based analytics put cutting-edge technology in the hands of workforce administration professionals. Having accurate data and analytic software can help inform recommendations for filling workforce needs efficiently, which allows companies to save money while still offering finely tuned services.
Managers once used paper spreadsheets to gather and share workforce data. Electronic systems came as an improvement, but connecting various programs and personnel remained difficult. Today, cloud-based software enables administrators to quickly incorporate new technologies and coordinate them between departments and facilities. Real-time data can be collected and shared rapidly throughout the organization. This leads to reduced costs and improved performance across the board. Marylhurst University Online has put together an infographic about the challenges of modern workforce management and the new tools and cloud-based solutions available to managers, especially those in the health care industry. Check out this infographic for details and case studies.